基本信息 Basic Information

标准编号 Standard Code

T/CBA 224-2024

标准名称 Standard Title

银行业金融机构适老服务基本要求 Basic requirements for ageing care services of financial institutions in banking industry

发布日期 Publication Date

2024-12-26

实施日期 Effective Date

2024-12-26

标准阶段 Stage

标准发布 Released

英文名称 English Title

Basic requirements for ageing care services of financial institutions in banking industry

起草人 Drafters

徐洁勤、马丽、孙瑞、孙谦、杨青梅、孔朔光、刘丽、张凯、曾雨峰、张笑临、刘小湖、章倍、刘涌、陈华靖、岳倩、施嵘、文晋京、沈永滨、马思羽、张林静、肖雪鹏、刘宁、王俊、金冠雯、甄伟、许丹、宇丹妮、陈惠君、林韵、张冠英、窦艳 Xu Jie Qin; Ma Li; Sun Rui; Sun Qian; Yang Qing Mei; Kong Shuo Guang; Liu Li; Zhang Kai; Ceng Yu Feng; Zhang Xiao Lin; Liu Xiao Hu; Zhang Bei; Liu Yong; Chen Hua Jing; Yue Qian; Shi Rong; Wen Jin Jing; Shen Yong Bin; Ma Si Yu; Zhang Lin Jing; Xiao Xue Peng; Liu Ning; Wang Jun; Jin Guan Wen; Zhen Wei; Xu Dan; Yu Dan Ni; Chen Hui Jun; Lin Yun; Zhang Guan Ying; Dou Yan

起草单位 Drafting Organizations

中国银行业协会、中国工商银行股份有限公司、中国建设银行股份有限公司、中国银行股份有限公司、中国农业银行股份有限公司、交通银行股份有限公司、浙商银行股份有限公司、内蒙古银行股份有限公司、山东省农村信用社联合社 China Banking Association; Industrial and Commercial Bank of China Limited; China Construction Bank Corporation; Bank of China Limited; Agricultural Bank of China Limited; Bank of Communications Co., Ltd.; China Zheshang Bank Co., Ltd.; Bank of Inner Mongolia Co., Ltd.; Shandong Rural Credit Union.

标准范围 Scope

本文件界定了银行业金融机构适老服务所涉及的术语，规定了银行业金融机构适老服务总体要求，以及传统基础型服务、电子化服务与金融产品供给等方面的基本要求，并规定了为达到上述服务要求对银行业金融机构适老服务方面的保障机制要求。本文件适用于银行业金融机构适老服务工作实践及相关管理工作。 This document defines terms related to ageing care services of banking financial institutions, specifies overall requirements, basic requirements for traditional services, electronic services, and financial product supply, and specifies supporting mechanisms. It applies to practice and management work related to ageing care services by banking financial institutions.